By Gary Thill, PSP/Deck 360 News Editor

As the industry heads into its busiest season — including work from likely seasonal storm damage — roofers are facing an “unprecedented” shortage of key materials needed to get work done from shingles to fasteners. In the midst of this disruption, roofers must communicate with clients and customers like never before and turn to some unlikely “allies” including building officials. 

During the online event, Ribble recommended that roofers:     

• Communicate, communicate, communicate!  
• Participate in industry surveys to let us know your anticipated future demand.  
• Communicate with your specific distribution and manufacturing suppliers of your needs. Both current and future.   
• Communicate with your CUSTOMER! And do it repeatedly and often about any changes in your anticipated delivery date.     
• When you sign contracts make sure you cover yourself on future price increases and potential delays. 

Along with frequent communication, Mark Graham, NRCA’s vice president of technical affairs, also urged roofers to share price and schedule risk with building owners. He said roofers should be especially cautious about any work with a specific completion date or liquidated damages clause such as school work. When it comes to such work, Graham suggested that roofers make clear the challenges they face and then try to come up with creative solutions, such as: 

• Work in certain areas of the school after hours.
• Work over long weekend breaks or holidays.
• Spread the work over multiple school years. 

But he also urged roofers to get proactive in working with manufacturers and “UL or FM nerds” to find material substitutions necessary to keep work going. 

"Get in touch with that nerd, because they will hold the key to what can be substituted,” he said, adding. “The key is any substitution needs to be well documented.”  He also said roofers should work with building officials, who have the authority to approve materials that are tested within FM and UL requirements even if they're not tested by those agencies themselves. "That building official can actually be an ally,” he added. 

Graham’s specific recommendations were: 

• Coordinate with manufacturers: Any substitution should be well documented.
• Coordinate with GCs/CMs and/or designers/consultants: Any substitution should be well documented.
• If the project is FM Global insured, coordinate with the FM Global engineer assigned to the project: Get an updated project approval letter noting any substitutions.
• Communicate with the building owner.
• Coordinate with the AHJ (building code official). 

“We’re all in this together, so let’s figure out a way to move forward,” Graham said.