- February 6-8, 2024
Las Vegas Convention Center
Las Vegas, NV
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By Wayne Rivers, Family Business Institute
We're in a very unsettled period the likes of which most of us haven't seen before. There have been many, many disruptive, shocking, scary, and momentous events in my lifetime, but this one seems to have taken on a life of its own. Much of the material in this article comes from my friend Arlin Sorensen of ConnectWise. He started a blog recently with: "So, you never signed up to lead in a crisis." That's quite an arresting first sentence, and one with which we can all identify today!
It’s said that sports builds character, and maybe that’s true. I think that sports certainly reveals character. If you play golf with a guy who consistently cheats by improving his lie or play tennis with someone who consistently calls the lines incorrectly, you really have to question what that behavior is telling you about that person's character. Crisis leadership is revealing in the same way; it spotlights a leader’s true nature.
Doug McCright of The Family Business Institute has a brilliant saying: "There's no perfect decision. There are always TRADE-OFFS." In a time of crisis, you're going to have to give up something. Maybe it's your routine, maybe it's a customer relationship, or perhaps something else. In this period of upheaval and unpredictability, leaders are making trade-offs sometimes daily, and those trade-offs will help reveal their leadership.
Arlin closed his blog with a quote from an article that he traced back to 1980: "Turbulence causes change, and change is one man's opportunity and another man's downfall.” We are caught up in a period of disruption now; what kind of leader will you be during turbulent times?